Shipping policy

Shipping Policy

Last Updated: July 19, 2026

Thank you for shopping with House of Motion! We appreciate your business and work hard to get your custom order to you as quickly as possible.

Processing Time

All House of Motion products are custom-made to order.

Our standard processing time is 5–7 business days after:

  • Payment has been received in full.
  • Artwork has been approved (if applicable).
  • All required order information has been submitted.

Please note that weekends and holidays are not considered business days.

Rush orders may be available for an additional fee. Please contact us before placing your order to check availability.

Shipping Time

Once your order has been completed, it will be shipped using the shipping method selected at checkout.

Shipping times vary depending on the carrier and destination. Estimated delivery dates are provided by the shipping carrier and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight
  • Package size
  • Shipping destination
  • Selected shipping method

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is entered, please contact us immediately. If your order has not yet shipped, we will do our best to update the address.

House of Motion is not responsible for orders shipped to an incorrect address provided by the customer.

Lost, Delayed, or Damaged Packages

Once your package has been given to the shipping carrier, delivery is outside of our control.

House of Motion is not responsible for shipping delays caused by:

  • Weather
  • Carrier delays
  • Holidays
  • Natural disasters
  • Other events beyond our control

If your package is lost or arrives damaged, please contact the shipping carrier first to file a claim. If you need assistance, we’re happy to help guide you through the process.

Local Pickup

If local pickup is available and selected at checkout, you will receive a notification when your order is ready.

Please bring a valid photo ID when picking up your order.

Orders not picked up within 60 days may be discarded without refund unless other arrangements have been made.

International Shipping

International shipping may be available for select products.

Customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.

House of Motion is not responsible for delays caused by customs processing.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

House of Motion

Phone: (918) 509-5554

Email: houseofmotionprints@gmail.com